Framingham Auto Mall

12/16/09

Very Positive Experience and a great price!

by lookb0thways at Citysearch

I typically don't take the time to sit and write reviews on line but I felt compelled to write this one. Excellent job guys!! This was one of the most hassle free experiences in purchasing a vehicle I've ever had.

Simon was my sales rep and for a very young guy, he couldn't be any more professional. The price for the vehicle I was looking for was the best on the internet. Turns out, after talking with these guys, that's all done by design. I was very surprised to find a used car dealership to have such a plentiful selection of quality vehicles. As a matter of fact, I didn't see one dog in the whole bunch.

After purchasing my new 'pre-owned' vehicle I discovered a rear seat belt buckle was missing. Previous owner removed it for some reason or another but after contacting Jim (sales manager), I had a new buckle installed within two days! I also contacted Simon and asked if he could dig up the owners manual for my SUV and he in turn contacted the original dealership and had it mailed out immediately.

I would definitely refer Direct Auto Mall and would easily consider doing further business with them in the future.

• Pros: Pleasant Diligent Reps, Best deals on the web
• Cons: None here!

12/09/09

Great Place to Buy a Vehcile....

by girlfriend2915 at Citysearch

I just want to thank everyone at DirectAutoMall for such a hasell free purchasing experience. Jim and his

crew of people were great. I would recommend them to everyone I know. They were not pushy and they were

up front and honest about everything,. Jim stood by his word and delivered the vehicle without any quirks and detailed to profection. Best buying experience I have

ever had. Thanks for just a great experience.....

• Pros: Great Deals....
• Cons: none

12/02/09

Pushy and Insulting

by psycho01 at Citysearch

The salesperson I dealt with was nice (Agusto). His manager, however, was extremely pushy. I got the feeling some of the employees didn't even like working for him. First he was extremely pushy. I took two cars to my mechanic to have them checked out. The first one didn't even have oil in it! My mechanic put some oil in it. (I don't think he charged them, either.) I bring another car to them, and there's water in the trunk, and the transmission's slipping. My mechanic wouldn't even raise it up. His response, "Any car for $7,000 is gonna have problems." He then got angry, backhandedly insulted my mechanic (who gave him oil) and then insulted me with a, "Good luck finding a car for $7,000 with no problems." This man clearly did not understand cars, and did not want to admit it or the fact that my mechanic is better than his.

And the ironic thing is he's always touting, "You won't find a better car dealership than us." Wanna bet? They're also an A-rated Better Business Beureau accredited institution. Hopefully not for much longer.

• Pros: Large selection of cars
• Cons: Horrible customer service