Diamond Buick Pontiac Gmc

09/07/10

BEST EXPERIENCE EVER!

by lenovodecottdell at Citysearch

i was a manager at diamond in auburn mass.i would like to write a brief description as to the events leading up to mr duffy,s comments.i was the mananger that day and my salesman mr jim leslie,had located a vehicle for mr duffy.well the day came for delivery,the new car was ready .mr duffy drove a hard bargain.when it was time to appraise the trade,a very old 2 door explorer.the problem was is that it was at a repair station about 40 miles away.we called the repair station to inquire about the condition of mr duffys trade,we were informed that it was in very bad condition.mr duffy wouldnt hear of it ,we were already at invoice and below.my salesman said he would give him 1200.dollars for it.i as the manager offered him $100. as ther e ill be fee,s to retrieve this vehicle he blew up.from the get go he was very rude and overbearing.not all customers are right i wish him well,iam sure he doesnt have many friends.

09/03/10

Brian Decot was amazing

by bbennett83 at Citysearch

I went into the Diamond dealership very wary of the whole car salesman schtick, but Brian Decot was amazing! He was patient and explained everything I asked without making my questions seem stupid. I bought a car that day from him and would go back in a heartbeat

05/15/10

BEST SALES PEOPLE IN THE WORLD

by rsox1954 at Citysearch

I bought a 2008 GMC from Bill Fernald and Brian Decot. They treated me with respect, answered all my questions, and got me to the right payment. It was a hassle free expereince. And even today if i need help with getting a service appt or a vehicle to use, they are there to help. Bill and Brian are great guys.

Thanks!

• Pros: WONDERFUL EXPERIENCE
• Cons: NONE

02/10/10

Stay away from this Dealership!!! BAD NEWS!

by paul h at Citysearch

STAY AWAY from this dealership!!!!!!!‎ - ‎ - 2010-02-07

Worst car dealership experience ever! The sales men (Bill Fernald and Brian Decot) lie, and when you catch them in one of there lies, then they swear at you! They tried to sell me a new truck that was in an accident. When I found out about it they offered to delete there outargues documentary fee of $489. At time of delivery owner/ manager Kevin told me I had no choose but to pay there documentary fee and if not, he sell the repainted truck as new to someone else. When I told him that was wrong he stated they do it all the time and to "F" off. I told him I'd call corporate in Detroit and he said they can "F" off too! "We are an independent dealership and we do what we want". Needless to say I bought else were. If your looking for a new Chevy go to Dillon Chevrolet in Greenfield, MA they sell at invoice no haggling and there doc fee is only $100. Best buy experience ever!!! As for Diamond Auto STAY AWAY!!! My business normally buys a new vehicle every few years and I never been to such a shady dealership as Diamond. They are lying crooks.

• Pros: non
• Cons: everything

10/07/09

Worst Car Buying Experience Ever!

by Guest Reviewer at Citysearch

I wish I read the reviews here before I bought my car. Yes, Brian and his brother, along with Bill are the worst. They scammed me out of $500. Caused me a tremendous amount of anguish for taking delivery of my car (missed days of work to pick up the car which was not ready). I was told the registration was ready when it was not, etc. No returned phone calls. Since taking the car, I've had my auto insurance cancelled twice because they have not provided appropriate paper work to the insurance company. I even found out today that they provided erroneous information to the satelite radio company. The saga continues three months later. I've filed complaints and called the owner. No one has responded. Please do not give these people any business. And, if you have had a bad experience, please file a complaint with the attorney general's office. With more complaints, hopefully they can take action against these clowns.

• Pros: None
• Cons: Rude, Unresponsive, and No Follow Through on Sales Agreement