Went for an afternoon of pampering...left feeling even more stressed out. The hubs bought a GC worth $300 for Christmas so I could de-stress after our wedding and the Holidays and I feel SO bad he spent $$ there. The women in the salon are caddy and whisper and giggle with one another....SO unprofessional. They have a crazy policy about cancelling your appt the day of and they cancelled part of my pampering while I was sitting there. They tried to blame their incompetence on the girls at the front counter...who by the way...were probably the closest thing to real in the whole place, NO ONE took ownership for my booking blunder and the manager was offended I did not want to come back the next day even though she was offering me a discount on a mani. I shared this experience with some of my friends and they told me not to bother going any further with this complaint. Contacting the owner would do no good I have been informed he walks around Worcester like he owns it and treats people terribly. I don't care how long this place has been in business. Treating people like second class citizens is going to eventually put this place out of business. The customer does matter and I promise I will share this experience with everyone I know. I am actually embarrassed that this place is in my hometown city. PLEASE ....when looking for a place to get pampered in Worcester avoid St. Cyr at ALL costs...you will regret it!
I recently went to St Cyr for a "Luxury" manicure because I had a gift certificate. I had heard so much about the place and how "elegant" it was. To my dismay, the pedicure room upstairs was dirty , worn and tired looking. The towels were frayed, faded and were full of pulls. The floor had splatters of spilled nail polish and the buffer used on my feet was taken right off the shelf ("used" I guess as it was not wrapped in a sanity wrapper). I asked the pedicurist about it and she assured me it was sanitary. DUH! Also the mini trash can in the room was filthy. It looked like it had not been washed in months or years. Although the service and the pedicure was satisfactory, it was very disappointing for such a "high priced" salon and spa. I expected it to be fresh, clean and immaculate. Time to spruce up your upstairs rooms St. Cyr.
Very accomadating and professional. I have been to St Cyr for salon and spa services on many occasions. I found the receptionists at the front desk to be very welcoming and friendly...especially Alli and Gloria. I have seen a few sylists including Ashely, Julia, and LisaMarie. These girls have a lot of talent and to my knowledge have extensive training. I was very happy with my color and style with all three of these ladies! I have also been to the spa part of the salon for services. I recommend Liz and Vanessa if you plan on getting a facial or massage. Overall great experiences!
Horrible and complete idiots!. I have no idea why this place was actually given some good reviews and 5 stars? Trust the bad reviews and please ignore Tinaday32475. This place is horrible! The receptionists are complete idiots and very rude. Especially Gloria. They talk down to customers and just sit behind the desk and giggle like little immature high school students! Went there 3 times and saw three different hair stylists that had varying levels of experience. Not one hair sylist accomplished the color I wanted. Each time I left there my hair became very brassy within 2-3 weeks (and this was after paying a ton for a toner each time)! I had enough and stopped going. I guess I tried to give this place a shot and made the mistake of listening to the idiot receptionists trying to tell me they would make it right. Well.... they didn't. They lie on their website and show that stylists have so many years of experience. For example, they claim that a 30 year old hair stylist has 15 years experience! What did the idiot go to school at 15?The place is also a la carte. When you walk out of there, you end up dropping well over 200.00. They don't tell you what the cost is going to be until after the fact and they can't keep their staff. Every time I walk in they have a new, teeny little street walker looking girls who are dressed very provocatively. If you want some moron girl who is not experienced, younger than you or the same age, and can't comprehend a customers directions, then by all means go to this horrible place. This place consistently makes mistakes and does not listen to their customers! The management is obviously very poor, does not care about customer service ratings, and just cares about sitting back and raking in the money! Believe me......this place is a huge rip off!!!!!
I went to this salon to get a bikini wax. The receptionist was exceptionally rude. She was not in the least bit pleasant and was VERY condescending. However, Liz the esthetician was amazing. She was super friendly and professional. She made my experience very comfortable.
St. Cyr was supposed to be having a $10 discount on waxing for first time customers during the time of my visit. But I was still charged full price.
Overall, I do not think I will be returning to this salon. It's a shame that a place with such lovely facilities and great staff also employees such disagreeable individuals.
Someone made a mistake. I thought you were supposed to keep good help, not shove them out the door! What type of business hires people to bring their business up just to fire them when they've done their job? This place is like the revolving door!!!! John is gone and I heard because he was too good? I had to search high and low but found him at anotherV place. Sorry St Cyr, it isn't the place- it is the talented people who make the place!
Avoid. Got a great cut here and was excited about a new salon. The color was a bit brassy though and they told me to wait to see if I got 'used to it' still didn't like it so I called back about 3 weeks later to see if I could make a follow up apt to change it. Got major attitude about how they couldn't do anything because it was over 14 days - um, I *was* willing to pay, but in addition you told me to wait. But because I have heard reception here tends to be rude, I asked for the manager, explained the whole thing and that I wanted to just correct the color and got a lecture. Seriously? I can get 'tude for free ladies. Too bad since the stylist was good but I will never set foot in there again. And I fixed the issue myself for $7 thanks to the gold old boxed stuff.
horrible service!!!!. i went to this so called "premire" salon and spa and all i got was a head ache!!! the receptionist were so rude to me when i was making the appointment! i dont care if you are busy or just sitting there its you job to be nice and acomadating!then when i got there not only did i get attitude from them but the clothes they were wearing was very inappropriate!!! they looked like they belonged in a club not a place of work. the massage was the only good thing i got from st.cyr and the poor massage therapist vanessa has to deal with rude people booking her schedule! i left after getting a horrible haircut from one of there "experienced" stylists. when i told them i was unhappy they just said to call in a couple days!?! that is not a way to make customers happy! i ended up going somewhere else that i didnt have to pay as much and did a way better job!thanks for nothing
Classy Professional Team!. Being new to the Worcester area, I found StCyrs website and felt the site had the class and professionalism I wanted to try. I called and asked a lot of questions before making my appointment with one of their top level hair stylists. I found the negative reviews about the front desk unfounded, but then again they are busy girls. They have 3-4 customers in front of them at all times, purchasing products and making appointments, they are busy and multitasking, But then again, they weren't cutting my hair. I loved my haircut and went back for a hot stone massage for my feet. Loved that too!!!! Thanks St Cyr for a day of pampering.
Great Student Discounts...
I love St Cyr!! They gave me a discount for being a student and I got 5 bucks off my first time..My friend Ashley alwaysss goes there for eyebrow waxing..She loves it too..Its close to my school and easy to get to..I want to get my hair cut there and they said it would be about 25 dollars..plus my discount..pretty cheap for worcester...I've never had a problem with the front desk people or anyone else there . They've always been wicked nice..I was really late once and they even managed to squeeze me in..
Great salon for college students!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!