Laserderm Medi-Spa

12/20/11

Discrimination in the 21st century

by Miriam1982 at Citysearch

This was the wort customer service experience I've ever had. I found out about this place through groupons. I read Isolaz was one of the best treatments for acne out there right now. The owner Donna Bayrouty took care of me. She made very rude comments about my forehead being so big and boney and she has never seen anything like it before. Also, she said that because of "my background" I had such a oily skin. She said I had awful skin with big pores, and dry and stretched but clothed at the same time. She asked if I bought my facial creams at CVS? Why because I am latin? Latin people can only buy their creams at CVS? She commented -You must have had a lot of acne when you were a child! Obviously I did! That's why I was there? There is not a possible rating to categorize this place. So unprofessional and discriminating!! I am going for the same treatment to Boston Cosmetic Medical Center. It is better customer service!!

11/09/11

Most painful experience

by syraph at Citysearch

I should have come here and read the reviews before I bought the groupon. I can not agree more with one of the negative reviews. Extraction: So painful. I have to hold my breath each time she squeezes. Can feel the pain through my body. Exfoliation and mask: She never told me what ingredients are in there. It made my face stingy and red all over. When I asked her if my face was red. She looked surprised and said maybe my face did not like the ingredient. Did she know what she was doing? She could see and she could at least have warned me about the reaction! Worst facial experience ever!

10/21/11

Great service, relaxing amostphere and affordable!

by Nadia83 at Citysearch

I was referred to this spa by several close friends and family members that are loyal customers and I was not disappointed when I checked it out!

I had a great mani/Pedi by Gina; she was very thorough, easy to talk to and my manicure lasted much longer than any other manicure I have gotten in the past! I could tell that it was very sanitary and the products she used were quality! I loved the decor of the spa and cannot wait to try some of the other services offered!

10/10/11

Scary place - go somewhere else!

by Bee Informed at Citysearch

Quite mystified by the stellar reviews online! Went here for a facial, via the Groupon promotion. The interior is designed very nicely, but the ambiance was anything but spa-like. While waiting for my esthetician to finish answering phone calls, I could hear (actually could not hear anything But) the nail technician on the phone, speaking loudly and at great length, and eventually finishing up with a swear word! Not the serene spa feeling one expects.

My facial started with the esthetician ( sorry cannot remember name) asking questions about my skin care, which is commendable, but she had a confrontational attitude which wasn't nice. I got the feeling that if anything unsatisfactory happened here to a customer, that customer would definitely not be right!

Could also hear the Doctor on the phone, sounded like right outside my treatment room door, the staff need to learn indoor voices!

During the facial the esthetician did some extractions - and I have never experienced such pain, I was most alarmed but decided I must trust that she knows what she's doing.

On finally escaping and returning home, I saw the esthetician had broken my skin in quite a few places, yes she was trying to be thorough but breaking the skin is not acceptable. I now also have a zit underneath the skin which is indicative of a halfway done extraction.

In conclusion this is a most scary place, there are so many spas you don't need to subject yourself to this one!

11/20/10

professional, clean & comfortable

by Quaboag at Citysearch

I love my appointments at Laserderm Medi Spa! Donna's expert services are just what I've been looking for. The spa is clean, comfortable and inviting. Check it out for yourself.